'Our group complained, staff were very apologetic and we were given a discount on our bill. HOWEVER mice openly running around in a restaurant really isn't what one might expect and definitely is not satisfactory from a restaurant of this calibre or reputation.'Ī second TripAdvisor customer said: 'I would like to request a full or partial refund of my orders due to the fact we were dancing with 4 mice/rats throughout the evening. Then I saw it in our igloo, I told a waiter and they chuckled and did not really help at all.' When highlighting to staff nothing was done, jokes were made by employees, nothing was taken seriously and we were even made aware by one of the staff this is a regular occurrence, which is absolutely disgusting as we would of never came if this was the case.'Īnother guest who visited over the weekend said: 'As soon as we walked to the igloo, I noticed a mouse running around the outside part. 'My date was really scared of the mouse and was getting really anxious. When I asked to go inside they took ages to get back to us.

Through the course I saw more mice.'ĭespite these complaints, the majority of TripAdvisor reviews about Coppa Club appear to not be about mice. The user who posted the video on TikTok also said that 'customer service was 2/10' and 'my friend had hair in her burger.' Other reviews are in many ways positive, or show customers complaining about food service. MyLondon has contacted Coppa Club for comment.Ĭoppa Club first opened their doors back in 2015 and have multiple locations across England, with two restaurants in London. The venue aims to give customers a laid-back and relaxing experience, whilst serving great cocktails and food as you enjoy the splendid city views.

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